Heat Networks

Reliable, Affordable, Efficient

Heat networks or communal heating can provide affordable, reliable and efficient low carbon heat. Unfortunately, too often communal heating isn’t living up to that promise and does not achieve these benefits. That is why Chirpy Heat was set up in 2019 and is now the leading provider of independent heat network support to housing providers in the UK. Full support and advice on new developments is also available through our specialist team at Uniti.

Communal heating schemes are often difficult to manage, create lots of customer complaints, and are more expensive to operate. Customers often do not get the reliable, affordable or efficient heat they are promised and it doesn’t compare well with the individual heating systems that they may be used to.

We know Heat Network problems include – numerous customer complaints, high costs and customer debts, on-going maintenance and repair issues, poor scheme efficiency, unclear tariffs.

We work with our colleagues at Chirpy Heat on all heat network issues. Chirpy Heat has developed the solutions that have been tried and tested by housing providers across the UK.

solutions

TECHNICAL ASSESSMENT AND REVIEWS

Typical Issues
Frequent repairs
Unreliable service
Customer Complaints
System efficiency
High running costs

SCHEME MANAGEMENT

Typical Issues
Metering and billing issues
High maintenance costs
High levels of call outs
Poor or non-existence data on the system
Issues with maintenance, metering and billing providers

REMOTE MONITORING AND DATE

Typical Issues
No visibility on scheme efficiency
Only hearing about problems when customers contact you
Contractors needing to do extensive and costly assessment to identify problems
High levels of emergency call outs

SCHEME FINANCES

Typical Issues
Scheme debt
Scheme not covering current running costs
No funding for investments of upgrades
Tariffs do not reflect the real costs of the system
Late or inaccurate bills

CUSTOMER SERVICE

Typical Issues
Customer complaints on range of issues
Customer do not understand how to get the best from their heating.
Late or inaccurate bills
High call out rates

COMPLIANCE AND REGULATION

Typical Issues
Lack of awareness of regulatory obligations
No management system in place for reporting to ensure compliance.
No forward planning for future legislation and regulation